VP Plus
A unified ERP platform centralizing medical equipment sales, training and services for healthcare professionals.
POS Email Marketing Invoicing Sales Events Inventory Subscription
Since 1989, VP+ has been supporting independent nurses and home healthcare professionals through a broad ecosystem of services. Beyond supplying medical equipment through its physical and online stores, the organization provides professional training, accounting support, insurance services, legal advice, office rental solutions, job opportunities, and membership programs. Managing such a diverse range of activities requires seamless coordination between sales, events, subscriptions, finance, and customer communication.
Challenge
Replace disconnected tools with a single platform capable of managing the entire customer journey.
4 Key objectives to reach
- Centralize eCommerce, point of sale, accounting, events, subscriptions, and customer management into a single system.
- Simplify the management of training courses and event registrations while improving the participant experience.
- Create a scalable foundation capable of supporting both physical and online sales operations.
- Improve communication, marketing, and financial visibility across all business activities.
Solutions
Before deploying Odoo, the Eezee team worked closely with VP+ to understand how members, customers, trainees, and healthcare professionals interacted with the organization. The objective was not simply to replace existing software, but to connect every service into one coherent platform capable of supporting future growth.
1Commerce, finance and customer management unified in Odoo
The project began by centralizing core business operations. Sales, purchases, inventory, accounting, subscriptions, CRM, website management, and customer communication were brought together within a single platform, eliminating the need to switch between multiple disconnected tools.
2Training and event management fully integrated
Managing professional training programs required more than simple event registrations. Odoo was configured to handle registrations, participant management, communications, attendance tracking, and post-training follow-up, creating a streamlined experience for both participants and administrators.
3A digital ecosystem connecting online and offline activities
VP+ operates through multiple channels, including physical stores, eCommerce, memberships, and educational services. Odoo provided a unified environment where every interaction, whether online or in person, contributes to a complete customer view and centralized operational management.
Result
Centralized operations
& a seamless experience
for members and healthcare professionals
More efficiency, better visibility
Managing sales, training programs, subscriptions, accounting, and customer communication previously required several disconnected systems and manual processes. Today, all activities are managed through a single platform where information flows automatically between departments and services.
Beyond operational gains, VP+ now benefits from a scalable digital foundation capable of supporting future growth while maintaining a consistent experience across every customer touchpoint.
- A single platform connecting commerce, events, subscriptions, and accounting
- Improved visibility across customers, members, sales, and financial operations
- Reduced administrative workload through automated workflows
- A scalable ecosystem ready to support future services and growth
Advanced event management tailored to healthcare professionals
Training programs and events play a central role in VP+'s activities. Managing registrations required specific business rules that standard event platforms could not easily accommodate.
- A dedicated development was implemented to manage INAMI numbers directly within the registration process, including validation and uniqueness controls.
- Healthcare professionals can register through a streamlined online experience while ensuring the quality and accuracy of participant data.
- Member-specific pricing rules are applied automatically during registration, removing manual checks and reducing administrative work.
- Event registrations, participant information, payments, and follow-up communications are all managed within the same platform.
Automated certification and training follow-up
Managing hundreds of participants across multiple training sessions requires more than registration management alone. Administrative follow-up after the event was previously a time-consuming process.
- Certificates and attendance documents are generated automatically once participants complete their training.
- Participant information is linked directly to registrations, reducing manual administration and limiting the risk of errors.
- Training history remains available within the system, allowing teams to maintain accurate records over time.
- The entire process, from registration to certification, is managed digitally through a single workflow.
A connected retail ecosystem combining webshop and POS
VP+ serves healthcare professionals both online and through its physical retail operations. Maintaining separate systems for each channel would have created unnecessary complexity and duplicate work.
- The webshop and point of sale operate within the same environment, sharing products, pricing, inventory, and customer information.
- Stock levels are updated in real time regardless of whether sales occur online or in-store.
- Purchasing and replenishment processes are connected directly to inventory management, improving product availability.
- Customer interactions, purchases, subscriptions, and marketing activities contribute to a unified customer profile that supports better service and communication.
Meet our experts !
Valentine was in charge of this amazing project !
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