MI-Concept
Connecting six telecom stores with Odoo, from point of sale to repair management
POS Invoicing CRM Sales Inventory
MI-Concept is a Belgian telecom retailer and a BASE and Telenet partner, helping customers find the right telecom products and services. With six stores, the company needs to coordinate sales, stock and customer service across multiple locations while managing a wide range of customer requests, including smartphone repairs.
To support its daily operations, MI-Concept wanted to move beyond its previous Lightspeed setup and adopt a more integrated business management system. The objective was to connect its stores, improve stock visibility and bring customer interactions and repair management into a single operational environment.
Challenge
With six points of sale and several operational processes to manage, MI-Concept needed a solution that could provide a more consistent overview of its activities. Its previous setup did not offer the level of integration required to connect stock management, purchasing, customer information and repairs effectively.
4 Key objectives to reach
- Connect all six stores: centralise point-of-sale operations and improve stock visibility across locations.
- Structure repair management: organise repair requests and follow each case through to payment.
- Integrate existing tools: connect Odoo with OneStopMobile and Minext to reduce information silos.
- Improve customer reception: transfer information collected at the in-store welcome kiosk directly into Odoo.
Solutions
Eezee-it implemented Odoo as the central system for MI-Concept’s retail operations, combining standard applications with custom developments and integrations. The solution covers 12 users and connects point-of-sale activities, inventory, customer data and repair workflows.
1Connected point-of-sale and inventory management
Odoo Point of Sale was configured for all six stores, alongside Inventory and Contacts. This provides MI-Concept with a shared operational environment for sales and stock management across its locations.
Custom integrations support processes that go beyond standard retail operations. An API connects Odoo with OneStopMobile, while a dedicated integration supports purchasing and product receipt processes. These connections help bring external operational information into the same system used by the teams in the stores.
2Structured repair management
Repair requests are managed through Odoo Project, using tasks as individual repair files. Each file can be linked to the relevant sales orders and invoices, helping teams follow the administrative and commercial steps associated with a repair.
By connecting repair records with sales and point-of-sale processes, the solution gives staff a clearer way to track requests from intake through to payment. It also makes repair information easier to access and manage within Odoo.
3Customer information connected through Minext
MI-Concept uses an in-store kiosk to guide customers when they arrive. Visitors can indicate the reason for their visit, such as speaking to a team member or purchasing a smartphone, and enter their personal details through the existing Minext system.
Eezee-it developed an API to transfer this information into Odoo Contacts. This connects the customer reception process with MI-Concept’s business management system and reduces the separation between information collected at the kiosk and the data available to the team.
Result
Better visibility
& more connected store
operations
Smoother production, stronger expertise
By bringing key retail and customer service processes together in Odoo, MI-Concept has improved the way its teams manage day-to-day operations across its six stores.
The integrated setup and dedicated connections help the company work with more consistent information and follow customer requests more effectively.
- Greater operational efficiency: less fragmentation between the tools used to manage daily activities.
- Improved stock visibility: a more connected approach to inventory management across six stores.
- Better-connected systems: APIs linking Odoo with OneStopMobile and Minext.
- Clearer repair follow-up: repair files connected to the related sales and billing processes.
- More accessible customer information: details collected at the welcome kiosk transferred into Odoo.
Multi-store retail management with Odoo
Odoo Point of Sale and Inventory provide a shared environment for retail operations across six stores.
The setup helps teams manage sales and stock within a connected system, rather than relying on separate tools for each part of the process.
Key capabilities :
- Odoo Point of Sale configured for six stores.
- Inventory management connected to retail operations.
- A shared environment for day-to-day store activities.
- Integration with external tools to support specific operational workflows.
A dedicated workflow for smartphone repairs
Repair management involves more than recording a device that needs attention. Teams also need to keep track of the repair file and its associated commercial steps.
MI-Concept uses Odoo Project tasks as repair files. These can be linked to sales orders and invoices, helping staff follow the repair process and access related documents from the same record.
Key capabilities :
- Individual repair files managed through Odoo Project.
- Links between repair tasks, sales orders and invoices.
- A more structured overview of repair-related operations.
- Repair follow-up connected to the point-of-sale process.
Custom integrations for connected customer and purchasing workflows
Standard software does not always cover every operational requirement. Eezee-it developed dedicated APIs to connect Odoo with MI-Concept’s existing systems and support specific workflows.
The OneStopMobile integration connects an external telecom tool with Odoo. A separate integration transfers customer information collected through the Minext welcome kiosk into Odoo Contacts, helping teams access this information within their central system.
Key capabilities :
- OneStopMobile integration with Odoo.
- API support for purchasing and product receipt processes.
- Minext integration to transfer kiosk-collected customer information into Odoo Contacts.
- Better connectivity between external tools and internal operations.
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